LESSON 1 Greetings, Introductions, Gift-giving 基本社交礼仪
第一单元测试
1、判断题：
A
greeting is more effective when we combine verbal and non-verbal ways of
communication.
A: 正确
B: 错误
答案: 正确
2、判断题：
When we address a
teacher as Professor, he/she will feel honored.
A: 正确
B: 错误
答案: 错误
3、判断题：
Job titles are
usually put in front of people’s surnames in international communication.
A: 正确
B: 错误
答案: 错误
4、判断题：
James
is an exchange student studying mathematics in China.
A: 正确
B: 错误
答案: 正确
5、判断题：
James has
introduced Dan to Professor Zhou (Jennifer).
A: 正确
B: 错误
答案: 错误
6、判断题：
When shaking hands, we should hold the other
person’s hand firmly and shake as many times as possible to show friendliness.
A: 正确
B: 错误
答案: 错误
7、判断题：
In international communication, we should avoid
talking about each other’s religious beliefs.
A: 正确
B: 错误
答案: 正确
8、判断题：
The
more expensive our gift is, the more respect we show to the gift-recipient.
A: 正确
B: 错误
答案: 错误
9、判断题：
We should wrap up our gifts before giving them away.
A: 正确
B: 错误
答案: 正确
10、判断题：
Receiving
compliments gracefully is more important than giving compliments.
A: 正确
B: 错误
答案: 错误
11、判断题：
In international
communication, we should avoid talking about each other’s family.
A: 正确
B: 错误
答案: 错误
12、判断题：
Gifts made by gift-givers for gift recipients
are too cheap.
A: 正确
B: 错误
答案: 错误
13、判断题：
It
is not necessary to greet people whom we already know.
A: 正确
B: 错误
答案: 错误
14、判断题：
When
you are not sure if a lady is single or married, use Ms before her full name.
A: 正确
B: 错误
答案: 错误
15、判断题：
James
loves to play football.
A: 正确
B: 错误
答案: 正确
LESSON 10 Public Speaking
第十单元测试
1、单选题：
You need to consider all the following issues before you begin preparing a presentation EXCEPT ______.
A: whether the audience is general
B: the specific purpose of the talk
C: whether the audience is interactive
D: whether you are speaking with visual aids
答案: whether you are speaking with visual aids
2、单选题：
When you deliver the presentation, you should _____.
A: mumble and avoid direct eye contacts with the audience
B: speak quickly so as to finish the presentation efficiently
C: keep your pitch and speed of your presentation
D: give the audience amiable facial expressions
答案: give the audience amiable facial expressions
3、单选题：
When you are a moderator, you should NOT ______.
A: make sure no one dominates the discussion
B: direct a question to the panelist who speaks little
C: interrupt the conversation if it is unproductive
D: observe the discussion and refrain from intervening
答案: observe the discussion and refrain from intervening
4、单选题：
What can you do if you have to interject while others are speaking?
A: stand up and make yourself heard
B: raise your hands when a statement has just been made
C: leave your seat politely
D: come close to the speaker and remind him or her of the error
答案: raise your hands when a statement has just been made
5、单选题：
What is NOT an advantage of a successful Q&A?
A: attach importance to the key message
B: share opinions with others about the issues
C: make the audience react favorably
D: acquire advice from an expert
答案: make the audience react favorably
6、单选题：
What is NOT a purpose of repeating the question from the audience?
A: to show you are following him or her
B: to prepare how to respond
C: to make all the audience on the same page
D: to show your respect to him or her
答案: to show your respect to him or her
7、单选题：
When someone humiliates or challenges you, you should ______.
A: be composed and reply with a calm voice
B: have a detailed discussion with him or her
C: challenge him or her with another difficult question
D: point out the hostility of the question
答案: be composed and reply with a calm voice
8、判断题：
The manuscript of the oral presentation is quite different from the way you write a paper in that the presentation covers all your neat ideas.
A: 正确
B: 错误
答案: 错误
9、判断题：
”Thank you for having me…” is quite an effective phrase to catch the interest of the audience for the opening of a presentation.
A: 正确
B: 错误
答案: 错误
10、判断题：
It is essential to make your presentation impressive by giving abrupt elements and making them out of the expectation of the audience.
A: 正确
B: 错误
答案: 错误
11、判断题：
It is advisable to include the summary in the beginning and repeat the summary all through in case the audience would miss the points.
A: 正确
B: 错误
答案: 错误
12、判断题：
Half an hour is probably a bit longer for a typical symposium presentation and slowdowns may lengthen the time allotment unexpectedly.
A: 正确
B: 错误
答案: 正确
13、判断题：
In panel discussions, the panelists are expected to present agreed-upon views.
A: 正确
B: 错误
答案: 错误
14、判断题：
The irrelevant issues can waste time and make the goal inaccessible.
A: 正确
B: 错误
答案: 正确
15、判断题：
It is important to repeat your statements from time to time in case the audience would not follow you.
A: 正确
B: 错误
答案: 错误
16、判断题：
If you disagree with a statement from others, you should stop him or her immediately so as to reach a productive discussion.
A: 正确
B: 错误
答案: 错误
17、判断题：
The audience will be likely to have proper questions if you inform the audience of the time for questions later on.
A: 正确
B: 错误
答案: 正确
18、判断题：
It is recommended that you ask a question and answer it yourself if nobody asks one, so as to encourage the audience come up with more.
A: 正确
B: 错误
答案: 正确
19、判断题：
You should value every question and elaborate your point at length.
A: 正确
B: 错误
答案: 错误
20、判断题：
It is shameful to confess/admit that you do not know the answer to a question and you have to turn to someone else from the audience.
A: 正确
B: 错误
答案: 错误
LESSON 11 Telephone Etiquette 电话礼仪
第十一单元测试
1、单选题：
Why is making/answering telephone calls such an important skill for international communication?
A: Because usually it is the first contact that a person has with an organization.
B: Because you can get your business done by telephoning.
C: Because the telephone you use tells people how modern your company is.
D: Because foreigners love to communicate through telephones.
答案: Because usually it is the first contact that a person has with an organization.
2、单选题：
Which of the following was not mentioned by the teacher as a basic type of telephone?
A: A landline.
B: A mobile or cell phone.
C: An online phone.
D: A public phone.
答案: A public phone.
3、单选题：
Which of the following is a traditional telephone used at homes and in offices?
A: A landline.
B: A mobile or cell phone.
C: An online phone.
D: An answer machine.
答案: A landline.
4、单选题：
According to the video about how to answer the telephone, who has called?
A: Gerard Edwards
B: Huijun
C: Professor Gao
D: Siqiang
答案: Gerard Edwards
5、单选题：
According to the video about how to answer the telephone, Professor Edwards is going to ______.
A: arrive on CZ6267 next Wednesday the 20th of May
B: leave on CZ6267 next Wednesday the 20th of May
C: make a speech next Wednesday the 20th of May
D: send an email next Wednesday the 20th of May
答案: arrive on CZ6267 next Wednesday the 20th of May
6、单选题：
According to the video about how to make a telephone call, who is Andris?
A: A professor in Harbin Institute of Technology.
B: A student from China.
C: A professor who has just arrived in China.
D: A professor who is supervising the Chinese student.
答案: A professor who is supervising the Chinese student.
7、单选题：
According to the video about how to make a telephone call, What is the purpose of Siqiang’s telephone call?
A: To make an appointment to meet Andris.
B: To find out if Andris is at home.
C: To say goodbye to Andris.
D: To tell Andris about a telephone message.
答案: To make an appointment to meet Andris.
8、单选题：
Which is not mentioned by the teacher that you need to prepare for an out-going call?
A: A list of things you need to say.
B: A telephone directory.
C: A telephone message form or some paper.
D: Some money.
答案: Some money.
9、判断题：
To make a long-distance call, you’ll need an area code.
A: 正确
B: 错误
答案: 正确
10、判断题：
Collect calls are the calls that the caller must pay for the bill.
A: 正确
B: 错误
答案: 错误
11、判断题：
Mobile phones or cell phones are usually used for public purposes.
A: 正确
B: 错误
答案: 错误
12、判断题：
People can use online phones to make international calls for free.
A: 正确
B: 错误
答案: 正确
13、判断题：
You should answer the telephone by the first ring.
A: 正确
B: 错误
答案: 错误
14、判断题：
You should note the time and date the message is taken, and add your initials in case there are any questions.
A: 正确
B: 错误
答案: 正确
15、判断题：
Gerry says the first Do is to identify yourself on every type of telephone call.
A: 正确
B: 错误
答案: 正确
16、判断题：
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